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Store managers detail PS3 failure rate at less than 1%

The inquisitive folks over at Ripten decided to do a little research on the failure rate of current next-gen consoles. Their conclusions should come as no surprise, with the PS3 resulting in a low failure rate. What is surprising however, is the failure rate for one console in particular appears to be higher than previously anticipated. An EB Games associate singled out the Xbox 360 console by advising "failure rates for all other consoles were not high enough for EB to consider revising their policies" further claiming the failure rate of the Sony PlayStation 3 and Nintendo Wii to be "less than one percent." An EB Games manager reiterated the low failure rates of the Nintendo Wii by exclaiming that "zero [consoles] have come back defective." A Best Buy manager then went on record saying "a quarter to a third" Xbox 360 consoles sold, come back defective, confirming the 33% failure rate percentage. The methods used to determine failure rates for these consoles appear to be too elementary to really prove anything concrete. Nevertheless, this story allows us to breathe a little bit easier, as it continues to prove our console of choice can still fold like a champ and have a longer lifespan than that of its direct competition.

[Via digg]

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(Page 2)

21. Whenever I hear about Gamestop or EB Games employees pushing the xbox so hard... I think of how glad I am my local store is run by a PS3 fan. Just picked up Ninja Gaiden Sigma, and he did the normal preorder deal. Mentioned Army of Two, and I said something about that was one I was waiting on to see if the 360 version turns out much better like so many others.
His response was "well, at least if you buy the ps3 version you know your console will work long enough to play it."

Posted at 5:58PM on Jul 3rd 2007 by mccomber

22. a working 360 isn't good at playing games? (i've had mine for a year and a half, no problems with it) haha. come on. COME on. gears of war pwns the entire ps3 library. and halo 3 will make everyone forget your fancy blu-ray player! oh wait. it plays games that are already out on the 360 too. sorry. haha. your number 2 reason for ps3 being better than a 360 is BLOCKBUSTER? haha. i'll quote a wise man here, "NOW WE CAN RENT (movies) FROM BLOCKBUSTER!?!?" gosh. im sure glad the gameboy advance hasn't outsold my console for the past few months. but seriously. blockbuster's stock in next gen dvd's really made me pick my console. im serious.

Posted at 6:06PM on Jul 3rd 2007 by Scutt Farkas

23. >a working 360 isn't good at playing games?

now, here's the rub, do you want a working 360 that will scratch your DVDs, or a broken one that just sits there.


Posted at 6:18PM on Jul 3rd 2007 by kingofwale

24. i heard about that scratch problem. not a problem for me, although i've been banking on mine crashing since i've heard about how all of them crash. one thing thats sticks in my mind though...the 360 has been rapidly outselling the ps3. at least in america. where i live. how is this so? they all break! i wonder what explains the trouncing of ps3 month to month then! maybe people would rather buy something that will play games for a few months then break, rather than buy something that's best exclusive is folding@home! hazuah! but all jokes aside. and all friendly debating aside. i'll buy a ps3 someday. when it has games. if it has games, rather.

Posted at 6:34PM on Jul 3rd 2007 by Scutt Farkas

25. I have a ps3 and a wii and I love them both, my ps3 gets 95% of my time and the wii gets 5%. Even so my ps3 is purring on like a kitten and I'm now on my second wii. I just cant believe the failure rate is zero for the wii.

Posted at 6:35PM on Jul 3rd 2007 by Geimkisi

26. My Wii was defective, it would not connect to the internet after I updated. Nintendo then sent me a refurbished unit that would spit the cd back out randomly. I eventually fixed it by blowing air into the drive. My PS3 has had ZERO problems. I believe the Wii has a higher failure rate than the PS3 from personal experience and what i've read. It doesn't matter really, the PS3 and Wii are good products in terms of reliability. The 360 is horrible. I have witnessed 5/6 personally fail. My Elite is still going strong...

Posted at 8:22PM on Jul 3rd 2007 by Xiru

27. >> A Best Buy manager then went on record saying "a
>> quarter to a third" Xbox 360 consoles sold, come
>> back defective, confirming the 33%

Technically that's more like a 29% confirmation :)

What's interesting is that 25%-33% (aka 29%) of Best Buy 360 sales are returned to the store as being defective. Anyone know the length of Best Buy's return policy or the number of people who get the extended warrently? Surely many defective Best Buy 360 purchases are returned directly to Microsoft because they cannot be returned to Best Buy or because the customer choose to deal directly with Microsoft. When my Wii went defective I didn't return it to Target, I went directly to Nintendo.

BestBuy's 29% defect rate is bad enough, but the overall defect rate easily twice that. It's likely that the remaining simply haven't died yet.

When failure numbers are this high the only explanation is that the product has an inherent design flaw that affects every unit. It's disappointing (but not surprising) that Microsoft released such a defective system but it's flat out shocking that Microsoft has done nothing about this in the 20 months the product has been on the market.

Posted at 8:52PM on Jul 3rd 2007 by Steve

28. steve. wow. this is my last post. but come on man. easily twice 29%? theres no way in hell anyone believes the failure rate is "easily around 60%". To say they're all going to die, they just haven't died yet can be said about anything, genius. My NES just crapped out on me 6 months ago. I can tweak your last paragraph so badly it's not even funny haha. along the lines of, when sales numbers are so low...it's no surprise sony did what they did...well... you get the picture.

"have you had enough, or are you thirsty for more?"

Posted at 10:36PM on Jul 3rd 2007 by Scutt Farkas

29. Admit it, towards MS, that's good ownage in the quality department. And we're still hearing new about the 3 red lights too.

Posted at 12:30AM on Jul 4th 2007 by Allen

30. "what does a broken Xbox 360 and a working Playstation 3 have in common?
Neither one is good for playing games.
Hahahah... sorry guys but I had to"

Would have been funnier if you didnt write "working Playstation 3" because unlike the xbox, with a playstation 3 you dont have to specify if its working or not. People already come to the assumption that it is :D

Posted at 12:43AM on Jul 4th 2007 by Guynextdoor

31. "A Best Buy manager then went on record saying "a quarter to a third" Xbox 360 consoles sold, come back defective, confirming the 33% failure rate percentage."

Oh! Snap - and double - Snap!

Oh, wow - i wonder what the fanbois will say about this?... (Probably: "What manager? WTF is this douche's name? I'm gonna go to the store and beat the shit out of the little f*cker! Muthaf*cker!" or "yeah, I knoe him - he actually wurks fer Sony.") =D

What a prime example of sheep they are! LOL! -D

Posted at 3:00AM on Jul 4th 2007 by Consolcwby

32. I'm currently having to relocate my PS3 due to the imminent arrival of an ordered Logitech Z5500 5.1 system. Apparently you can't have any electrical equipment within two feet of the Sub !, anyway, the sub is going to be hidden in a wicker box, the PS3 currently sits on that box. So, I slotted my PS3 into a cabinet slot with less opportunity for cooling, the slot is open fronted with about six inches clearance back and side ( air vent side ) and the result, well, nothing really, i tested with folding@home for a few hours and yes, it all got a little warm inside the cabinet but nothing worrying at all. I will open up the back of the slot so warm air is pumped out but
really guys, the PS3 happily carries on without any issues.

A couple weeks ago i went into my local EB store ( in England ) and asked how the Ps3 was doing. They answered that it was selling better now than two months ago..... Saying that, the PS3 was shoved to the back of the store which i though was pretty grim !

Can't wait till september, some great games coming, oh yes.

Xbox360.... Great games, Looks like a Jug Kettle and obviously has a kettles element in it.... that'll explain the overheating..... where's the water slot !

Posted at 4:38AM on Jul 4th 2007 by Neil

33. @ 26 Scutt Farkas

Actually WatchDog in the UK has reported a 40-60% failure rate on the Xbox towards the end of the warranty or shortly after it. (thats not counting Xbox's that broke early into its warranty)

I have gone through two Xbox's myself, of my co-workers, 6 own 360's (including me) and 4 of us have had to return the console, 1 of us can't play Lost planet or Gears of war without the system crashing, and one works fine.

Posted at 10:58AM on Jul 4th 2007 by Jldowning

That is really uncalled for. You realize most nintendo fanboys are between 6 and 12.

As much as I love the PS3 I am not a big fan of Blu-Ray. Imagine how long it will take to load 50GB games.

Posted at 4:18PM on Jul 4th 2007 by Andy

35. Let this be seen by all those Microsoft fan boys who say the PS3 is a pathetic, defective system. It has a very clean, defective-free record. I have owned mine for over 6 months, and I have never had one single problem or ANY kind. When a system has a defective rate of 30%, shouldn't that send a potnential buyer the message that they need to reconsider? Get a system that has a less then 1% defective rate, like the PS3 and Wii

Posted at 10:43PM on Jul 9th 2007 by RC

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