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A note about surge protectors and your PS3 [Update]

[Update: After this story was published, Sony contacted this individual and is working with them to correct this problem. Using surge protectors will not void your PS3 warranty.]

While it may be common knowledge to some, it still appears that a problem arises every now and then about utilizing surge protectors and what that does to the warranty of your electronics. Some electronics do, in fact, void their warranty if you admit to using a surge protector. User Danjak over at the PlayStation Forums found that out the hard way, even though he or she still managed to get by Sony's inquisitive staff and retain coverage.

See, surge protectors generally come with very large amounts of coverage for your electronics, because if something happens to them, blame will probably be placed on the surge protector (just bear with us, this seems logical). That's why surge protectors have such large warranty coverages -- because they generally have to deal with replacing electronics that go bad whilst plugged into them. So, ladies and gentlemen, in case you didn't know, either don't use a surge protector for your PS3 or bother the makers of the surge protector if something goes awry. Or lie, whichever is easiest for you. We'd prefer you choose one of the first two options.

Reader Comments

(Page 1)

1. If anyone can recall during the launch, alot of people, myself included, had trouble with interference. This was caused by a ground loop. When plugging into a surge protector, you were grounding the PS3 to the surge protector and the surge protector was grounding to the wall outlet, causing noise, or rolling bars on the t.v. I hope no one broke the ground rod off the PS3 power cord, and is trying to get warranty.

Posted at 12:16PM on Oct 16th 2007 by PGAGolf3r

2. In a related question, does anyone know if they can extend the PS3's one year warranty through Sony? I feel as though it'd be worth it for a console projected to last 10 years.

Posted at 12:43PM on Oct 16th 2007 by Bill

3. My sony PS3 uses Sony brand electricity, with a sony brand HDMI cable hooked to a sony brand HDTV, and sits on a sony brand shelf with sony brand air circulating through the system.

"We'd prefer you choose one of the first two options."


Posted at 12:51PM on Oct 16th 2007 by KiraXD

4. I think the issue stems from the fact that most surge 'protectors' are nothing but glorified extension cords. I use an APC UPS with my PS3 which keeps the PS3 running during occasional power spikes/etc..

Posted at 12:58PM on Oct 16th 2007 by nezromatron

5. ok, please no flames, but i never knew using a surge protector would void an electronic device's warranty!??

I have my entire PC connected to it, complete with Quad Core, and 8800GTX, you know the 'works', and now im a bit concerned. Or does only apply to consoles, where a power outage wont be a dramatic effect on the system as in a computer crashing in mid installs and such...

Posted at 1:09PM on Oct 16th 2007 by jojo29

6. Uh, just lie. Why the hell would you ever tell a manufacturer you used a surge protector or non-standard OEM equipment? seriously, that's as stupid as people who hacked their iPhone and then tried to run the upgrade!

Posted at 1:12PM on Oct 16th 2007 by YouFaceTheTick

7. Considering I have my DVD/VCR , PS3, Sound System, and TV all in one location as i'm sure must of you do as well a surge protector or power at least is needed and why waste time with a powerbar when you can go with a surge protector, if I had a problme with one of my devices i just wouldnt mention the surge protector anyway unless i knew for a fact it was cuase by a surge or something

Posted at 1:14PM on Oct 16th 2007 by Tim Parsons

8. Wait what? I thought surge protectors PROTECT your electronics from getting broken by power instabilities. And almost everyone has surge protectors, cause you cant plug 20 friggin plugs in 8 sockets, so you buy an extender, which usually have surge protection...

color me confused

Posted at 1:40PM on Oct 16th 2007 by MadCowMartin

9. You're basically saying, "We know surge protectors break stuff because they offer a lot of monetary compensation if your stuff breaks when connected."

That's idiotic. That's beyond idoiotic.

I'm not going to get into the fundamentals of electricity, especially since this should be obvious for anyone with reasoning ability and a very basic understanding of surge protectors, but surge protectors can, in no way, damage your hardware.

Posted at 1:50PM on Oct 16th 2007 by thebigfatj


Posted at 2:42PM on Oct 16th 2007 by SimplyB

11. Screw Sony, Monster has a $500,000 guarantee (why so high, I have no idea) on my surge protector. Anything goes wrong, those fools best be paying!

Posted at 3:34PM on Oct 16th 2007 by prateeko

12. "I'm not going to get into the fundamentals of electricity, especially since this should be obvious for anyone with reasoning ability and a very basic understanding of surge protectors, but surge protectors can, in no way, damage your hardware."

true, but anything built with cheap materials and poor construction can short out or do worse
any good surge protector, even lower price ones offer at least $50k of surge guarentee. the problem is proving that a good UPS or surge protector was the culprit. when in all likelyhood it wasn't.

your equipment is better off with a good name brand UPS (i know my $2000 47" lcd and $600 ps3 sit happy behind a charged APC UPS protected from both surges and brownouts.) than just socket alone. anyone in florida should know that, or have $300 sitting ready for a tv power supply and $500 for a new ps3. my ps3 is already getting close to a year old and i'm not taking the risk. at the same time. it's aways a good thing to read your warranty on both the equipment and the protector prior to contacting anybody to know what to expect.

Posted at 4:29PM on Oct 16th 2007 by alienclays

13. Yep, screw surge protectors, as cheap as the small APC battery backup devices are these days, there's no excuse not to use them when you're sitting in front of $3500 worth of electronics.

Posted at 4:37PM on Oct 16th 2007 by Popfrogs

14. If you read further into the thread, multiple people call including me. Its not true.

Posted at 7:57PM on Oct 16th 2007 by Volomon

15. @13 That however does void the warranty.

Posted at 7:58PM on Oct 16th 2007 by Volomon

16. I agree that its messed up to blame surge prtectors or whatever for a failure. Has anyone actually tried to get a UPS company to pay thousands of dollars for a massive failure?? How the heck would they know what your electronics, which they can't see themselves, are worth, and if they are broken?? I have my HDTV, PC, and PS3 connected to two dif UPSs.

Posted at 12:14AM on Oct 17th 2007 by BlitzyMighty

17. Read the thread, several persons rang Sony and the person there suggested using surge protector! This is a misunderstanding or BS, I wouldn't put out the option of M$ marketing tactics...

Posted at 1:43AM on Oct 17th 2007 by BRS

18. umm.... my PS3 is plugged directly into the wall....

Posted at 4:06AM on Oct 17th 2007 by Joey_Numbers

19. So I'm confused. I have my stuff all plugged into a cheap surge protector made by Belkin. Not even sure how old the thing is, it's been around for a while though. Is this bad? Should my stuff be plugged in directly to the wall? Or should I get a better surge protector? Does it matter? I just don't want my stuff burning out on me.

Posted at 9:34PM on Oct 17th 2007 by Daniel

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