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Bad EU PSN updates? SCEE knows and is working on it

At a ThreeSpeech organised Warhawk tournament (more on that later) at 3Rooms last night, a member of the Sony Europe PR team spoke to attendees regarding the lackluster EU PSN releases. The general gist was that Japan and America are receiving decent content regularly because each territory only has a single language. Europe, on the other hand, has 21 languages and each piece of content has to be localised for all of them. They recognise this is an issue and are working on a fix.

"Will you be able to see improvements in the next week, or the week after? Probably not, but do expect to see things get better in the near future." We look forward to it! Despite that, yesterday's EU PSN update has been heralded as the best yet. It's good to see Sony plans to push beyond that with future EU updates, rather than sitting back and relaxing now that some people have been appeased. We look forward to seeing what they come up with over the coming months.

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1. Hi Jem, great to meet you at 3Rooms last night. It was a great night wasn't it? Please add me to your PSN: "reakt" and I'll see you in Warhawk sometime! Richard Downey

Posted at 6:17AM on Sep 14th 2007 by reakt

2. I don't see why SCEE can't just push out identical English-language updates to the EU Store at the same time as the USA Store, and then work on alternative languages in their own time. Then at least those in the EU that speak English or are prepared to download a title in English in order to take advantage of it being there don't have to suffer a wait.

Posted at 6:23AM on Sep 14th 2007 by chappers2000

3. We don't get wallpapers nor music tracks. You're telling me that they need to localize those too?

Posted at 6:36AM on Sep 14th 2007 by rav97

4. The "funny" part is, that most of the demos in the US Playstation Store are localized, the "Heavenly Sword"-Demo for example has English, German, Spanish, French and Italian audio as well as on screen text, same goes for the "Folklore"-Demo.

Posted at 6:46AM on Sep 14th 2007 by AL7AIR

5. In the voice of Comic Book Guy - "Best Euro Store update so far!"

We can all see that there are issue with languages and localization but there are some good demos in the waiting and a promise of improvements in delivery sounds like things will be getting better over the the next few months.

Posted at 6:48AM on Sep 14th 2007 by Ian

6. I'm getting pretty tired of SCEE never-ending promises about improving content on the EU Store.

Why are we still waiting for many PSN games that are allready out in the US for weeks, if not months?
If MS can make worldwide XBLA release, why can't Sony?


Posted at 6:49AM on Sep 14th 2007 by Beano

7. I do NOT understand why they think everything has to be subtitled and translated to every europeean language before it comes out here.. most ppl here have english in school .. its the lamest excuse ever and the europeean discrminiation is the PRIMARY reason I ever consider pirating anything.. be it tv or movies or music or SICK of being discriminated against because i happen to live in europe.. i DONT want localized subtitles smashed all over my heavenly sword videos when thats all I get in a weeks update.. i want stuff when everyone i chat to online gets it.. if I have friends in USA and some cool game comes out in PSN.. i wanna be able to play it BEFORE they are sick of it and moved on to something else..... its no fun to sit on irc for example and 300 ppl start talking about a great movie that wont reach cinemas here for another 6 months.. OFCOURSE ppl will download the videos when they can.. same goes for games....we feel left out.. and nobody is gonna tell me they have to translate the sudoku packs for diff languages.. or translate wallpapers or the music addonpacks for Ridge Racer...are our numbers and ears not the same as in usa? lame..

ppl who play games knows english.. if they dont they should learn it.. its the international business language and translating anything is just a waste that pushes the prices up and is a hell of an incentive to pirate.. if Im gonna have to wait a year or two to get Final Fantasy 13 because some idiot has decided that it has to be translated from US english to UK english im gonna detonate like a 60 billion megatons nuke of pure fury!

Will this mean that WipeoutHD comes out 6 months after USA here because they have to change the ads on the billboards along the tracks with localized brands of detergent?.. I realize GERMANY has a history of dubbing everything but that does NOT mean we all like dubbing for example..

The only good thing about PS3 is its lack of regioncoding of games but until there actually ARE any games i can import.. i have to stick to PSN and i dont see why PSN games have to be "regionalized" if the disc based ones doesnt..

stupid sony!

Posted at 6:58AM on Sep 14th 2007 by ixxo

8. It's not just language. It's licensing issues too. Making sure they don't break any copyright laws in 27 different countries takes a lot of work

Posted at 7:11AM on Sep 14th 2007 by JimNasium

9. "im SICK of being discriminated against because i happen to live in europe"

Ease up there fella. That is a lot of vitriol for only minor problems.

"ppl who play games knows english"

Dunno, quite a few people can get very, very funny about the assumption that everyone knows English. And even if true, they'll still get pissed that it is their only choice.

Posted at 7:12AM on Sep 14th 2007 by borland502

10. I guess there are different laws and licenses to consider depending if it's Microsoft or SCEE who sends out content..... /sarcasm off

Posted at 7:31AM on Sep 14th 2007 by rd2000

11. Can't you just download stuff from the US store anyways?

Or is there that whole thing about NTSC and TV support or whatever, right...?

Posted at 7:39AM on Sep 14th 2007 by Pickoo

12. I was there last night, and after hearing the standard Sony excuse I decided to leave early (after a quick game of Drakes first). There is NO DIFFERENCE between the US, UK and Australia in terms of spoken language. ALL regions only speak English (as in English is the one dominant language). The localisation issue does not wash at all because the same binary shipped to the US could in fact be delivered to UK and Aus. It doesn't explain a delay and before anyone says 'well it wouldn't be fair to the rest of EU' ... bullcrap! It's already unfair as it is.

Posted at 7:47AM on Sep 14th 2007 by zetsurin

13. "It's not just language. It's licensing issues too. Making sure they don't break any copyright laws in 27 different countries takes a lot of work."

And somehow MS still manages to make worldwide XBLA releases every week.

Posted at 7:50AM on Sep 14th 2007 by Beano

14. licensing issues my ass.. its all done in the name of greed.... and if ppl cant handle that the digital world is dominated by english they can go read a book or something!

is the majority of games translated? NO..

does a wallpaper break licensing issues in europe? geesh.

they sell ridge racer here too but WE cant buy the music packs..? wtf+

if such things are licensing issues they should never ever even bother making online purchases at all cos it will never do anything but anger customers..

and US store.. well only if you can get a US person to make you an account or buy a 2nd PS3.. and then u still cant BUY stuff unless you can send that person money and add it to your account..etc

its the same typical issue.. its SO hard to be legal that ppl prefer doing it illegally.. if the PS3 is ever cracked.. and this problem isnt COMPLETELY GONE.. you can be sure all my respect for content providers and IP holders go right out the window cos if they dont respect customers and treat customers fairly.. customers SHOULD do whatever they can to kick back..

and no.. NTSC is not an issue if you have a TV made after 1995. and it also doesnt apply to HD..

Posted at 8:15AM on Sep 14th 2007 by ixxo

15. Pickoo, the NTSC/PAL thing really isn’t an issue and I download all the free stuff from the US store. The problem is you can’t buy things from the US store without a US credit card.

Hopefully they’ll get a voucher system out in the US like they have in Japan as that would enable people in Europe to buy things from the US store. Once that happens the EU store would be entirely pointless and unnecessary. There’ll be no need to put up with SCEE’s delays and incompetence or endless excuses and promises once you can buy from the US store. I can’t wait.

Posted at 8:32AM on Sep 14th 2007 by Charles

16. #15: When I first bought my PS3 I bought RR7. I noticed the Japanese store had all kinds of new stuff added weekly (nearly daily sometimes) for RR7, yet the US store had nothing. The Japanese store is _still_ the source for extra tracks, challenges, sticker packs, etc.

I'm not sure who's failing here. Sony, ultimately, but what about companies submitting content for the store? And what's the deal with the lack of bandwidth in the US and Europe stores?

Sony has a long way to go before the PS Store is close to their nearest competitor's. They've made bad decisions all over the place, for example..

1. The PS Store is a web page. That's right. With the right trickery you can access it with a normal PC.
2. Since it's a web page, it's easy for Sony to update it. It's also easy for it to break, and to be laggy when the servers are under load.
3. More intelligent designs have been devised by the community..for example integrating the entire store into the XMB via a new icon and cascading menus for content. Sony has largely ignored these.
4. The PS3 doesn't cache _any_ parts of the PS Store. Each time it visits the store it's brand new. Which ultimately wastes Sony's bandwidth and server resources. If every PS3 downloaded a local copy of the PS Store and only got the "new" pieces of it, well, think about it.

Ok this is too long and you all quit reading. Still disappointed in the Store, Sony. You can make it alot better. At least these days the US content is gaining weight.

Posted at 8:42AM on Sep 14th 2007 by Popfrogs

17. This wouldn't be a problem if everyone just gave in and spoke English... :p

Posted at 8:52AM on Sep 14th 2007 by Andir3.0

18. @Popfrogs: Yeah, it would be terribly simple to come up with an XML based store that the XMB loads instead of loading the web browser. The hardest part would be purchasing, which isn't all that difficult either.

Posted at 8:58AM on Sep 14th 2007 by Andir3.0

19. Is there a way to buy stuff off the US store if you live in Europe?

Namely, that Poker game.

Posted at 9:57AM on Sep 14th 2007 by JarOfFlies

20. As others have already said, why can't they just put the US content on the UK store at least? Does it have to be localized with UK accents, slang, and etiquette?

Posted at 10:21AM on Sep 14th 2007 by OrganicShadow

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